Privacy Policy

Our Privacy Policy includes information about the cookies on our site. Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

We will ask you to provide some information about yourself in order to fulfil our obligations to you in processing your order.

We will collect data that you provide to us to access your account on our website such as email address and password and any information which we need in order to process your order. This will include name, billing address, shipping address (if different), payment information, preferred payment method and credit or debit card details.

As well as providing us with data to create an account or make a purchase, content is also created when you express interest in or products or subscribe, complete a voluntary survey, contact us to report a problem or when logging in to your account through social media. The type of data that is collected automatically when you navigate our website is data about your equipment, your browsing habits, contact data relating to incomplete orders or abandoned baskets. This type of data is collected using cookies. Please read our Cookie Policy below.

Additionally, personal data may be received, for example, when:

• Another person makes a purchase at thevillagestudio.co.uk as a gift to you
• Through third parties such as Google analytics
• Information about your account or payment data when logging in via social media platforms
• Content derived from communications such as email providers and social networks when permission is granted by you to access third-party providers
• Account and payment data from organisations sharing information for the purpose of fraud prevention
• Data derived from payment and delivery services

Data Sharing

Your personal data will only be shared with third parties as stipulated in this policy or when used at the point of sale, when it is required to do so to comply with the law, or when we use third-party services to help us improve our products and services

IP Addresses and Cookies

Secure encryption is used when your computer is connected to our website or when any third party using your personal data is involved.

In the unlikely event that there is a data breach, we are legally obligated to inform you and any applicable regulator.

Cookie Policy

We use cookies on our Site. Please read this information carefully as it outlines how we use cookies on the Site named thevillagestudio.co.uk.

If you have any questions at all regarding the use of cookies, please contact us at:

The Village Studio
The Lodge
1 Court Farm Stables
Heddington
Calne
Wiltshire
SN11 0P

Cookies Explained

A cookie is a small file stored on your computer, made up of letters and numbers which communicates between your computer and our Site. Cookies are needed in order for a Site to function because they enable the Site to ‘remember’ important information between different pages.

Personal Information

We will ask you to provide some information about yourself by using cookies in order to fulfil our obligations to you in processing your order.

We will collect data that you provide to us to access your account on our website such as your email address and password and any other information needed to process your order. This will include name, billing address, shipping address (if different), payment information, preferred payment method and credit or debit card details.

As well as providing us with data to create an account or make a purchase, content is also created when you express interest in or products or subscribe, complete a voluntary survey, contact us to report a problem or when logging in to your account through social media. The type of data that is collected automatically when you navigate our website is data about your equipment, your browsing habits, contact data relating to incomplete orders or abandoned baskets. This type of data is collected using cookies.

Data collected via cookies will be in accordance with our Privacy Policy.

Cookie Consent

Some cookies do not require your consent, for example essential cookies that enable our Site to function in in order to fulfil our obligations to you in processing your order.

We will collect data that you provide to us to access your account on our website such as email address and password and any information which we need in order to process your order. This will include name, billing address, shipping address (if different), payment information, preferred payment method and credit or debit card details.

As well as providing us with data to create an account or make a purchase, content is also created when you express interest in or products or subscribe, complete a voluntary survey, contact us to report a problem or when logging in to your account through social media. The type of data that is collected automatically when you navigate our website is data about your equipment, your browsing habits, contact data relating to incomplete orders or abandoned baskets.

We use cookies and similar technologies to remember your preferences and keep you logged in, and to measure effectiveness of our campaigns and analyse depersonalised data that helps us to improve performance of our site. By choosing ‘Accept All Cookies’ you consent to the use of all the cookies used.

When we wish to use cookies that do require your consent, you will be asked to accept their use by clicking on the banner on our that appears on the front page at login. You can also set your cookiepreferences by clicking ‘Cookie Settings’

You can change your cookie preferences anytime in My Account → Cookie consent or at the bottom of the site. Learn more in our Privacy Policy.

Your Rights and GDPR

You can:

• Request a copy of the personal data being processed about you
• Have any inaccurate or incomplete data rectified
• Request to have data about you deleted unless it is required by law
• Restrict the use of your personal data (article15) https://gdpr-info.eu

You also have the right to portability (article20) https://gdpr-info.eu

How we may contact you

If we have to contact you we will do so by writing to you at the email address provided to us in your order.

When you visit thevillagestudio.co.uk or send e-mails to us, you are communicating with us electronically and you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Conditions.

If your user identification has been compromised, please notify us immediately.